![]() ![]() Refresh any previously opened asset pages afterwards to see updated information. Warranty scans do not show up in your scanning queue, as they're processed silently in the background. If you're scanning a lot of warranties, we recommend waiting at least an hour for all scans to complete, as the manufacturers' websites may take a while to respond. That server will retrieve the warranties of all assets in your database.Ĭlick the Rescan all assets warranties now button in the Warranty tracking section of the page or click the Refresh Warranty button in the left pane of individual asset pages, under Asset options. If you have multiple scanning servers, you only need to enable warranty scanning on one server. Make sure the Enable Warranty tracking on this server checkbox is ticked in the Warranty tracking section of the same page.If a manufacturer's website changes, Lansweeper is updated to include a new warranty scanning procedure. The links used by warranty scanning are hard coded into the scanning service and cannot be customized. From Lansweeper version 6.0.100.0 onward, there is a Timeout setting in your proxy configuration to determine how long the proxy server should wait for a response from the manufacturer URLs. Sub-links of these URLs are used to retrieve warranty information. Your proxy server should allow access to the URLs below. If you are using a proxy server to access the internet, add your proxy settings in the Proxy Server section of the Configuration > Server Options page in the web console. Make sure your Lansweeper scanning server can access the internet, as warranty information is retrieved online from the manufacturers' websites. Make sure the WARRANTY and WARRANTYRETRY items are enabled for scanning in the Scanning > Scanned Item Interval section of the web console, though they should be enabled by default. Select Edit asset in the left pane of an individual asset page, under Asset options, and make sure the checkboxes next to the Purchased and Warranty fields are unchecked. The fields should be unlocked by default, but someone may have manually locked them. Make sure your assets' purchase and warranty date fields are not locked, as this will prevent the data in the fields from being overwritten during scanning. The assets' manufacturers should be set to Dell, Fujitsu, IBM, Lenovo or Toshiba and their serial numbers should be filled in.įor IBM assets, the model is required and for Lenovo assets the system SKU is required. Make sure all fields required for submission on the manufacturers' websites are filled in when looking at your assets' Lansweeper webpages. You should always update to the most recent Lansweeper release before attempting a warranty scan. As the manufacturers supported for warranty scanning change their websites on a regular basis, our warranty scanning procedures are updated on a regular basis as well. You can also manually trigger a warranty scan for Dell, Fujitsu, IBM, Lenovo and Toshiba/Dynabook assets.ĭon't skip this step. An asset's warranty info is automatically rescanned every 4 months or (if a previous scan failed) every 2 days. When Lansweeper first scans an asset, it tries to retrieve the asset's warranty details from the manufacturer's website. ![]() Scanned warranty information is listed in the Summary tab of individual asset pages and in built-in warranty reports within the Reports menu of the web console. It does this by first retrieving the manufacturer, model, serial and in some cases system SKU from the assets themselves and then submitting this information on the manufacturer's website. ![]() Specifically, it tries to retrieve warranty details like purchase date, warranty expiration date, ship date, purchase country and purchased warranty products. Lansweeper performs an automated warranty check and warranty scanning for assets whose manufacturer is Dell, Fujitsu, IBM, Lenovo or Toshiba/Dynabook. For Lansweeper Sites (in the cloud), see Enable warranty tracking. ![]()
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